Privacy Policy

1. Who are we

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Welcome to Retreats By Hampton Therapy ("we", "us", "our"). We provide therapeutic retreats, including the "Release and Renew" retreat. We are committed to protecting your personal data and respecting your privacy.

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This privacy policy explains how we collect, use, and protect any personal information you provide when you use our website or book one of our retreats.

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For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is Retreats By Hampton Therapy.

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Contact Details

• Email: retreatshamptontherapy@gmail.com
• Phone: 07712 519975

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2. The Information We Collect

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We may collect the following information when you fill in forms on our website, contact us, or book a retreat:

• ‍Personal Identification Information: Full Name , Home Address , and Date of Birth.
• Contact Information: Email Address and Phone Number.
• Emergency Contact Information: Emergency Contact Name & Number.
• Booking and Transactional Information: Your chosen room option (e.g., private or shared) and details of payments made (e.g., deposit and final balance).
• Correspondence: We may keep a record of any correspondence if you contact us.
• Website Usage Data: Details of your visits to our website, including traffic data, location data, and the resources you access (see Section 7 on Cookies).

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Special Category (Sensitive) Data:To ensure your safety and provide the best possible experience, our booking form  also asks for:We only collect this sensitive data with your explicit consent, as indicated on the booking form .

• Health Information: Details of any physical or mental health conditions we should be aware of .
• Therapy History: Whether you are currently receiving therapy or have in the past .
• Dietary Information: Any dietary requirements or allergies .
• Retreat Goals: What you are hoping to gain from the retreat (this is optional).

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3. How We Use Your Information

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We use this information to understand your needs and provide you with our services, specifically for the following reasons:

• To Fulfil Our Contract: To process your booking, secure your place, and manage your participation in the retreat.‍
• To Provide Our Services: To arrange your pre-retreat and post-retreat individual online sessions and to tailor the therapeutic sessions (EMDR and creative therapy)  to the group.‍
• To Ensure Your Safety and Wellbeing: To share essential information (such as dietary requirements ) with our partners, like our private chef, and to ensure our yoga instructo and therapists are aware of any relevant health information.‍
• Communication: To send you booking confirmations , payment reminders, and other essential information about the retreat.‍
• Internal Record Keeping: For our own administrative and financial records.‍
• Legal Obligations: To comply with health and safety regulations or other legal requirements.‍
• Marketing: We may periodically send promotional emails about new retreats or other information we think you may find interesting. We will only do this if you have given your explicit consent to receive such communications.

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4. Our Legal Basis for Processing

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We process your data based on the following legal grounds:

• Contractual Necessity: To carry out our obligations arising from the contract entered into between you and us when you book a retreat.
• ‍Explicit Consent: When you provide sensitive health data, you give us explicit consent to process it for the purposes of ensuring your safety and wellbeing on the retreat. You also provide consent if you opt-in to marketing communications.‍
• Legal Obligation: To comply with our legal and regulatory obligations (e.g., health and safety).‍
• Legitimate Interests: For responding to your enquiries  or improving our services, provided your interests and fundamental rights do not override these interests.

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5. Data Sharing and Third Parties

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We are committed to ensuring your information is secure and will not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

This does not include:

• Trusted Retreat Partners: We will only share relevant information with our partners for the sole purpose of delivering the retreat. For example, your dietary requirements will be shared with our chef , and relevant health information may be shared with our yoga and therapy team  to ensure your safety. All partners are required to keep this information confidential.‍
• Payment Processors: Your information will be shared with third-party payment gateways to process your deposit  and final payments securely.‍
• Legal Requirements: We may release your information if we are required to do so by law or to protect our or others' rights, property, or safety.

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6. Data Security and Retention

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Security: We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All sensitive information is transmitted via Secure Socket Layer (SSL) technology where possible.

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Please note that the transmission of information via the internet is not completely secure. While we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.

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Retention: We will retain your personal data for up to 12 months after the retreat ends, unless required by law (e.g., for financial records) to keep it longer. After this period, your personal data will be securely deleted.

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7. How We Use Cookies

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A cookie is a small file that asks permission to be placed on your computer's hard drive. Cookies help us analyse web traffic and improve our websitein order to tailor it to customer needs.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic. We only use this information for statistical analysis purposes.

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Overall, cookies help us provide you with a better website. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies via your browser settings.

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8. Third Party Links

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Our website may contain links to other websites of interest, such as The Cattle Shed venue  or our partners' sites. Once you use these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

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9. Your Data Protection rights

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Under UK data protection law, you have the following rights regarding your personal data:

• The right to be informed: To know how we collect and use your data.
• The right of access: To request a copy of the information we hold about you.
• The right to rectification: To have inaccurate data corrected.
• The right to erasure: To ask us to delete your data.
• The right to restrict processing: To limit how we use your data.
• The right to data portability: To request your data be moved to another service.
• The right to object: To object to us processing your data (e.g., for marketing).
• The right to withdraw consent: You can withdraw your consent at any time (e.g., for marketing or processing sensitive data) by contacting us.

If you wish to exercise any of these rights, please contact us at retreatsbyhamptontherapy@gmail.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues.

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10. Changes to This Privacy Policy

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We reserve the right to modify this policy at any time. Any changes will be posted on this page. Your continued use of our services or website after any changes shall be deemed your acceptance of the new policy.

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This policy was last updated on 28/10/2025